FIELDOPS 360Field Service SaaS
Commercial Field Service Management Platform

Manage every service job from request to completion.

Schedule technicians, manage work orders, track service visits, control inventory, and manage invoicing from one connected platform.

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Built for service contractors · Multi-tenant isolation · Role-based security

FieldOps 360 Operations ConsoleInteractive Demonstration Data
Organization: SolarTech Engineering Ltd
Active Jobs
24
Scheduled Today
12
Awaiting Dispatch
5
Invoiced Month
₦1.84M
Work OrderClient & FacilityService RequestedTechnicianStatusPriority
WO-4812Sterling Logistics FacilitySolar Inverter CalibrationMarcus VanceIn ProgressHigh
WO-4815Apex Cold Chain SystemsCommercial HVAC Chiller RepairDavid KaluEn RouteUrgent
WO-4818Northgate Medical Complex250kVA Generator MaintenanceAisha BelloAssignedNormal
WO-4821Continental Commercial Towers3-Phase Switchgear InspectionEmeka ObiReviewingNormal
WO-4826Harbor Point FacilitiesBooster Pump Seal ReplacementUnassignedNew RequestNormal
Core Platform Capabilities

Built for everyday field service operations

A single connected software system for dispatch managers, mobile field technicians, corporate customers, and accounting.

Work Order Management

Capture inbound customer requests, log site locations, prioritize critical repairs, and track jobs from initial inquiry to final completion sign-off.

Technician Scheduling and Dispatch

Match service orders to certified specialists by trade qualifications, current availability, and geographic distance with intelligent scoring.

Customer Tracking and ETA

Provide clients with real-time status updates, arrival estimates, technician verification profiles, and Google Maps location references.

Mobile Technician Workflows

Empower field crews with mobile work briefs, offline diagnostic logs, parts usage recording, before/after photos, and touch signatures.

Equipment and Inventory Management

Monitor replacement parts inventory across warehouse shelves and service vehicles with automatic deduction upon job completion.

Invoicing and Payments

Generate itemized commercial invoices directly from logged labor and materials, supporting corporate wallets, cards, and bank transfers.

Customer Notifications

Keep clients informed automatically with instant milestone alerts and WhatsApp/SMS updates whenever job status progresses.

Reports and Operational History

Maintain complete service audit logs, asset warranty histories, technician utilization metrics, and financial performance summaries.

Operational Lifecycle

How jobs progress from request to payment

A disciplined, traceable workflow connecting your office and field crew in real time.

1
Request submitted.

Customer or manager enters service requirements, location details, preferred timing, and asset references.

2
Job reviewed and scheduled.

Operations manager confirms project scope, verifies trade requirements, and assigns a qualified specialist.

3
Technician dispatched.

Technician receives job specifications, customer contact, and driving directions directly on their mobile device.

4
Work completed and approved.

Specialist conducts diagnosis, records parts used, captures customer signature, and marks the visit complete.

5
Invoice issued and payment recorded.

Itemized invoice compiles automatically from completed work order data for immediate digital settlement.

Commercial Verticals

Engineered for specialized service businesses

Supporting commercial contractors with trade-specific workflows, technician certifications, and parts ledgers.

Commercial HVAC

Schedule seasonal filter inspections, compressor overhauls, refrigerant pressure checks, and emergency chiller repairs for facilities.

Electrical Contracting

Manage 3-phase switchgear calibrations, panel installations, circuit load balancing, and emergency outage restoration with certified technicians.

Solar Maintenance

Track inverter diagnostic codes, string voltage performance, battery storage overhauls, and solar panel cleaning cadences with warranty tracking.

Plumbing Businesses

Dispatch crews for commercial pipe repairs, backflow testing, industrial booster pump maintenance, and wastewater valve servicing.

Generator Servicing

Organize routine oil and fuel filter replacements, automatic transfer switch (ATS) testing, load bank tests, and diesel generator overhauls.

Equipment Maintenance

Maintain historical service records by equipment serial number, detect active manufacturer warranties, and plan preventative maintenance.

Subscription Plans

Transparent commercial pricing

Straightforward monthly or annual plans. No hidden dispatch surcharges or setup penalties.

Starter

For independent contractors and small maintenance teams.

$49/ month
Up to 3 field technicians
Unlimited work orders
Mobile technician execution app
Basic parts inventory ledger
Digital invoices and signatures
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Professional

For established service companies managing active fleets.

$149/ month
Up to 15 field technicians
Smart technician dispatch scoring
Real-time customer tracking portal
WhatsApp and SMS dispatch alerts
Warehouse and van inventory deductions
Asset warranty tracking register
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Enterprise

For regional contractors requiring custom controls and SLAs.

$399/ month
Unlimited technicians and managers
Multi-branch organizational isolation
Custom rate cards and commission rules
Dedicated database backup policies
Priority support with dedicated onboarding
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All plans include database-level tenant isolation, encrypted sessions, and full access to web and mobile portals.
Architecture and Data Integrity

Enterprise security without compromise

Accurate, reliable data partitioning protecting contractor operational files, technician identities, and commercial billing.

Row Level Security (RLS)

Multi-tenant isolation enforced directly at the PostgreSQL layer. All queries partition by organization identifier, ensuring zero data leakage between different contracting businesses.

Role-Based Access (RBAC)

Dedicated interfaces and API barriers for Operations Managers, Field Technicians, Customers, and Accountants prevent unauthorized modifications to pricing and job assignments.

Permanent Audit Logs

Immutable activity records document all status transitions, technician reassignment events, and payment approvals with actor identification and timestamps.

Secure Credential Handling

Encrypted session management, standard bcrypt password hashing, and tokenized email verification guard against account compromise and session hijacking.

Self-Service Tracking Tool

Test customer order tracking

Experience how customers inspect live work order milestones, view technician arrival estimates, and review service notes.

Need an instant demonstration?Launch Interactive Demo Tracking (REQ-DEMO-4109)

Elevate your field service operations today

Set up your organization, schedule technicians, and manage customer service requests from one connected platform.

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